If you’re looking for a great experience to entertain clients, supporters, staff and partners then a day at the races is definitely something to be considered.
Whether you’re into betting and the horses — or not — a day at the races offers something for everyone. Racing clubs are not just in the business of horse racing, they’re in the business of hospitality with most race courses offering a number of venues and experiences to suit all comers.
Some venues at the track can cater for a crowd of a couple of hundred or down to smaller groups and can do stand-up catering or sit down, depending upon the sort of function you’d like to have.
The horse racing can be great background entertainment or central to the day, the venues can tailor to suit, or you can look for an event manager to tie it all together and facilitate the type of experience required.
Doomben Racecourse in Brisbane was the venue for the day where Cory Johnston took out naming rights sponsorship for the nine-event race card. This was a great platform for them to leverage the day through television signage exposure and at the racecourse.
120 guests were entertained with Brisbane Racing Club’s hospitality team looking after the guests superbly in a private room and trackside experiences offered to guests including rail access to the starting gates and opportunities to watch a race from the race caller’s room, with a view of the action not to be missed.
Experienced MC and race day host Mark Forbes of Game On International was engaged to facilitate the formal proceedings and entertain guests. Event photography was provided by EV Photo – if you’re going to the expense and trouble to organise a significant event then make sure it is covered properly by a professional photographer. The results are priceless.
Racing clubs are not just in the business of horse racing, they’re in the business of hospitality
World War I did not get off to a great start for Maurice Buckley (pictured second from left), one of Australia’s bravest soldiers and perhaps my favorite Victoria Cross (VC) recipient.
After signing up to join the famed Australian Light Horse Brigade Maurice was shipped off to Egypt on his way to the infamous cliffs of Gallipoli. No sooner had he sighted the Pyramids then he was sent back home after contracting a venereal disease. On his return the shame became too great and he promptly deserted.
As the war dragged into 1915 and then 1916 Buckley became determined to redeem himself and re-enlisted using his dead brother’s first name and his mother’s maiden name.
‘Gerald Sexton’ landed in the Somme, the bloodiest of all bloodbaths, in early 1917. By late 1918 as the war approached its zenith he had earned himself the rank of Sergeant and a Distinguished Conduct Medal. On 18 September, 2018, as part of the AIF’s assault on the German held village of St Quentin, under the command of Sir John Monash, he was to display bravery that 100 years and one month later still sends a shiver down your spine.
The full story is quite extraordinary but his Victoria Cross citation reads (in part):
“During the whole period of the advance Sergeant Sexton was to the fore dealing with enemy machine guns by firing from the hip as he advanced, rushing enemy posts and performing feats of bravery and endurance which are better appreciated when one realises that all the time he fired his Lewis Gun from the hip without faltering or for a moment taking cover…”
Sexton rushed at least six enemy machine-gun positions, captured a field gun, and took nearly 100 prisoners. He was originally handed the VC under his adopted name before revealing his true identity and having it gazetted in his real name. He would tragically die in a horse riding accident in 1921.
Far more than Gallipoli, I have always wanted to see the battlefields of the Western Front where so many Australian soldiers gave their lives. After first reading Buckley’s story in Sir John Monash’s biography I am determined my tour will start and end in the little village of Le Verguier. Perhaps there is special memorial to the deserter turned hero.
This desire to travel half way across the world to feel close to something that happened more than 100 years ago is down to power of narrative storytelling.
The power of narrative
As a reader, you don’t often think about why stories reach out and touch something deeper inside you. As a storyteller with the goal of driving behaviour and actions it is important to understand the how and the why.
While there are many opinions about what it takes to reach a level of engagement with an audience that prompts action, you won’t often hear the scientific perspective. As a creative industry content marketing and public relations have enough trouble dealing with the rise of big data without also having to put on a white coat and visit a lab.
However, there is a now a small but growing field of study that examines the cold, hard science behind how storytelling works. It seeks to understand why narrative sticks in our brain, moves us (literally) and produces increased empathy. The major research and findings have already delivered some pretty informative insights.
For instance, using magnetic resonance imaging (MRI) research has shown the certain language (such as descriptive and figurative) lights up neurological regions that incite action and movement. This means a good story inspires and motivates you to do something.
When your emotional your body often releases dopamine. Dopamine helps us remember an experience with greater accuracy. A story that touches someone on an emotional level will be much more easily remembered and recalled.
Research by the Center for Neuroeconomics Studies shows character-driven stories with emotional content result in a better understanding of the key points a speaker wishes to make and enable better recall of these points weeks later. This is because character-driven stories cause a reaction, called oxytocin synthesis, that motivates cooperation with others. (READ MORE).
Each of these helps explains why after reading the story of Maurice Buckley my ability to recall and act on the story was so strong. So next time you read something amazing, remember it;s not all about emotions. It is just science.
Social activism refers to a broad range of activities which are beneficial to society or particular interest groups. Social activists operate in groups to voice, educate and agitate for change, targeting global crises.
Take, for example, environmental groups such as Greenpeace which aim to curb climate change by targeting governments and major manufacturers with poor environmental records. Or the anti-sweatshop movement, which started with a group of activists in the 19th century organising boycotts aimed at improving the conditions of workers in manufacturing places with low wages, poor working conditions and child labour.
The group 350.org, for example, is made up of climate change activists. The group uses online campaigns and grassroots organising to oppose new coal, oil and gas projects. Its aim is to get society moving closer to clean energy solutions that work for all.
Online activism allows activists to organise events with high levels of engagement, focus and network strength. On the one hand, researchers suggest that the anonymity offered by online communication provides the possibility of expressing the views of marginalised minority groups that might otherwise be punished or sanctioned. Online activities reinforce collective identity by reducing attention to differences that exist within the group (such as education, social class, and ethnicity).
The aim of our research was to develop insights that would obtain better outcomes from online activism, targeting some of society’s most important issues. During our study, we collected data from three YouTube cases of online activism. Our findings suggest that online activism delivers a temporary shock to the organisational elites, help organise collective actions and amplify the conditions for movements to form.
The elites fight back
But these initial outcomes provoke the elites into action, resulting in counter measures – such as increased surveillance to track activists. For example, some governmental authorities intensified internet filtering, blocked access to several websites and decreased the speed of the internet connection to slow down social activism. These measures prompted self-censorship among activists and a loss of interest among the public in relation to the cause and contributed to the ultimate decline of social activism over time.
Our study challenged the optimistic hype around online activism in enabling grassroots social movements by suggesting there is a complex relationship between activists and those groups they are targeting, which makes the outcomes very difficult to predict. As different parties with different interests intervene, they either encourage or inhibit activism.
While encouraging actions can take the form of support (such as the thousands of women around the world who posted on social media sharing their stories under #metoo), inhibiting actions may come in the form of information asymmetry (strategies such as filtering and surveillance) from elites.
Inhibiting strategies are not limited to authoritarian organisations. Senior managers may also monitor email correspondence of staff, set up structures and hierarchies for access to organisational information, and use information provided by secretive companies to check the status of their employees (for example, blacklisting workers perceived as trouble-makers).
Less emotion and more strategic patience
Online activists should understand that the dynamics of reaching collective action might not necessarily be the result of critical thinking, lifelong learning or other dimensions of civic engagement. Journalist Nicholas Kristoff has talked about how the anti-sweatshop movement “risks harming the impoverished workers it is hoping to help” by causing mass job redundancies. Similarly, our main message is that online activism could prompt reactions that will result in unintended and long lasting consequences for the activists involved.
A common and frequently used approach that risks these types of consequences is to share emotive information through social media. While this is used to inform and capture people’s attention and mobilise as many people as possible, our study suggests that more thought should be put into the consequences of information sharing and what information is most appropriate to be shared.
Activists may need to spend more time and energy to create and share information that is less emotive and help people learn about the underlying causes of problem. For example, the activism videos we have researched and commonly see on the internet are essentially reactive and emotive.
Instead of focusing on the problem and the need for change, activists can share information that explains why and how the current situation has been created and what can be learned for the future. Online activism in such manner can gradually lead to the development of people who are capable of generating new knowledge and wisdom to respond to changing social environments. However, that requires strategic patience and that is often a scarce resource among activists desperate for change.
When State Street Global Advisors wanted to make a statement about boardroom diversity in companies around the world, they settled on a PR ‘stunt’ that captured public attention and ensured millions of dollars in publicity for their company and their cause.
What they didn’t bargain on was themselves being subject to action for a gender-related issue with their own employees to take the gloss off what was a well-executed installation.
The bronze statue ‘Fearless Girl’, with hands on hips in a defiant pose, was commissioned and installed near Wall Street in front of the famous Charging Bull statute which itself was commissioned following the stock market crash of 1987 to signal the American people’s strength and power.
Fearless Girl was originally installed on Wall Street on the eve of International Women’s Day 2017, accompanied by a call on the companies in which State Street Global Advisors invests to increase the number of women on their corporate boards.
Since that day, State Street – which has assets under management of nearly $3 trillion — has focused on more than 700 publicly-traded companies without a single woman on their board. Among those companies, 152 have since added a female director to their board and another 34 companies have pledged to do so. The firm has also voted against more than 500 companies that failed to take action.
The statue dominated social media from its launch, garnering more than one billion Twitter impressions in the first 12 hours, eventually reaching 4.6 billion impressions and 745 million Instagram impressions over 12 weeks. Millions of dollars in news media value has also been generated.
The statue and campaign has been successful in sending a strong diversity call into boardrooms not just in the US but around the world. She is soon to be relocated to Wall Street, opposite the New York Stock Exchange.
What wasn’t factored into the campaign was action against the company itself discriminating against hundreds of female executives by paying them less than male colleagues, according to US regulators.
In late 2017, the company announced it was paying $5 million to settle charges that it underpaid about 300 of its own female employees. Whilst it has disputed the findings of the Office of Federal Contract Compliance Programmes relating to salaries back in 2010-11, it decided to cooperate and settle in order to bring about a resolution.
The irony in the timing of the settlement of the charges was not lost on many as it occurred while Fearless Girl was still gathering massive attention for its gender-equity goal.
It shows that despite the best intentions, such a high-profile marketing ploy ensured intense scrutiny of the company and its own operations and would have caused many red faces at the Boston-based financier.
“We feel comfortable that the issue of gender diversity within our own company is an area where we are very committed,” State Street Global Advisors vice-president of marketing communications and global marketing Liz Serotte, who was part of the team who created the Fearless Girl campaign, told The Australian Financial Review.
“We’ve made steady progress and we can point to a lot of the advances that we’ve made in the past five years or so in hiring women at executive levels, [and] promotions of women at executive levels.”
Fearless Girl also was met with criticism from the American-Italian artist who created Charging Bull, which has stood south of Wall Street for nearly 30 years, alleging that Fearless Girl breached his copyright and distorted his artistic message and vowed to sue.
Main image credit: Flickr Anthony Quintano | quintanomedia
When it comes to content production and marketing, one of the biggest traps businesses fall into is trying to communicate through too many channels without a clear goal in mind. Thanks to the digital landscape on which we live, there are so many ways to create a message and even more ways to engage with people.
It’s a tremendous opportunity, and one that should not be taken for granted. However, therein lies the issue – many businesses fall under the FOMO spell (Fear Of Missing Out) and try to communicate through too many channels at once in in fear of failing to get their message across.
The end result is a waste of time and resources, and a number of KPIs that may never be met.
When I was a younger PR practitioner, there were times when my competence was judged on how many channels I could come up with to engage with our audience. For a while I was sure that the key to business success was to launch a message through every form of content known to man. The result was an audience who felt they were being spammed.
I soon realised that there was a difference between being strategic and being lazy. In order to ensure your message, and your business, succeeds, you must first ask ‘Why’ – why is this an effective medium for my message? Why will people respond to this form of communication?
I believe in using more than one channel for content production and marketing, but being strategic is vital.
So, how do you choose the right delivery for your content?
While it’s not fun to fail, experimenting with certain content marketing mediums is useful to find out how your audience engages with your brand. Pay attention to the data and take note of open rates, clicks, views and responses to ‘call-to-action’ prompts.
It’s also good to focus more on who you want to specifically engage with, rather than focusing first on how you wish to reach them. An internal newsletter, for example, via Mail Chimp or Vision 6 may be more effective for a mailing list of company members and sponsors.
Deciding on what to actually say should also be a priority over the medium. Would your message be more effective amongst the headlines of a reputable news source, or would it be better conveyed through a video shared through social media?
While there are certainly challenges involved, today’s landscape allows for great potential for the forward-thinking content producer with the ambition to properly utilise what is available.
Producing high-quality narrative content can be time consuming and expensive. Whether it is based on research, customer testimonials or product focussed, your written content is the foundation of successful marketing.
Well-executed high-impact narrative content will address your buyers’ concerns at every potential stumbling block throughout the buying cycle, easing their worries and ushering them to the next step in the process. Despite its importance many marketers will make the fundamental error of utilising narrative content in too few channels, wasting the opportunity to supercharge their return on investment.
With some simple creative thinking every piece of content can, and should, be utilised across at least five different owned, earned and paid channels. Developing a simple strategy for each and every piece of content you produce to maximise its value across other channels should be a fundamental part of the ideation, planning and execution strategy. This re-purposing of content for alternative channels will supercharge your investment.
START WITH A FOUNDATIONAL PIECE
Over many years as a publicist I’ve learned that high-quality, proprietary research is PR ‘gold’. Insightful research packaged in a good media release can deliver many multiples of return from editorial coverage in the earned media.
But the story should never end there. The narrative essentials of a media release – strong headline, great lead paragraph, some quotes and background contextualisation – are often very specific to their purpose. However, like almost any piece of content produced for a specific purpose, it can form the genesis of countless other pieces.
While a media release is great for sending to journalists and storing on the news section of your website, the re-purposing of it it for other channels will significantly amplify its value.
CREATE A LONG-FORM, SEO-FRIENDLY FEATURE
Some of the most powerful content takes complex ideas and chunks them down into easily digestible bites – that is often the main purpose of a media release. For large parts of your audience, shortening narrative content down to a few hundred words or less is ideal. But for a small part of your audience, particularly if you work in the B2B space, long form content of more than 2,000 words can be extremely engaging and valuable.
Taking the time to expand your media release into a more detailed narrative and integrating an SEO keyword strategy with more of everything may take some time, it is these pieces that often become extremely valuable evergreen content that attracts traffic for months and years.
Many marketers often neglect using narrative content in paid media channels. Using narrative content in paid channels is primarily done using native advertising. For the uninitiated, native advertising is the use of paid ads that match the look, feel and function of the media format in which they appear. Native ads are often found in social media feeds, or as recommended content on a web page. Unlike display ads or banner ads, native ads don’t really look like ads . They look like part of the editorial flow of the page.
The key to native advertising is that it is non-disruptive – it exposes the reader to advertising content without sticking out like a sore thumb. Highly-engaging narrative content utilising the principals of narrative storytelling are most suited to native advertising.
TELL YOUR TEAM
The main priority of marketers requires that are often focussed exclusively on external audiences. Finding and recruiting new customers is their primary purpose. Sometimes, particularly in large companies, there can be a large disconnect between the way a brand is positioned externally and the way other, non marketing, functions within a company see the brand.
Sharing narrative content and explaining the how, why, what and where it is being used externally is a great way to build a commonality of purpose within an organisation. If product developers know how their work is being sold to customers there should be a much greater alignment of interests.
ADD INTERACTIVE VISUALS
Findings from the 2015 Content Preferences Survey show that a majority (91%) of buyers prefer visual and interactive content rather than traditional, text-based formats. This higher level of buyer engagement offers prospects a more valuable buying experience — while also providing marketers with deeper insights for future marketing initiatives.
Adding interactive elements to popular content formats such as video can boost engagement and lead to greater insights about prospective buyers, experts noted. Short videos, image galleries, infographics, interactive tools, calculators are all great tools to give your narrative content so extra oomph. Even a simple thing like extracting a quote from the piece and turning it into a graphic can improve engagement.
This list is by no means exhaustive but a good start to understanding how getting creative can turn one idea into many opportunities.
Social media has moved to the front seat of many PR and marketing strategies. Many groups and individuals engage with social media on a daily basis, and when done correctly it can immeasurably boost a brand or message.
One of the biggest challenges presented by social media is knowing the perfect time to engage with users. Some strategies suggest engaging in the morning and afternoon, before and after the audience is focusing on their jobs or day-to-day business. Other strategies prefer relying on social media during the day when people are more likely to be looking at a device.
Some people may ask why it matters – isn’t it more important that the message is out there? But research has found that social media users are more susceptible to messages when they are feeling more positive, and positive and negative emotions have been directly linked to a person’s location and the time of day.
A recent study conducted by the University of Melbourne, the Victorian Government and the University of Tasmania combined social media such as Twitter and big data analytics, and tied them to real time and place which provided insights that suggested optimal social media engagement.
“Each tweet is tagged with the time it’s posted. Tweet sentiment scores can also be averaged across specific periods, such as hour, day or month. Beyond the general positive effects of parks compared to built-up areas, we found some general patterns that show people tend to be influenced by the time they are tweeting.
“Across the day, from lunch to the end of the work day, people tended to express less and less positivity, before bouncing back in the evening. This change seems to mirror general schooling and working life – that is, how people experience and recover from their work.
“Similarly, there is a general pattern of people being more positive on weekends than weekdays. While this pattern is similar for both parks and built-up areas, parks seem more positive than built-up areas regardless of the day of week.”
You may recall earlier in this piece a reference to location also being a factor in social media receptivity. After analysing 2.2 million Tweets in Melbourne, the researchers found people in parks are more positive than those around areas like major transport hubs, and that tweets in parks contain more positive content than in built-up areas.
For built-up areas in general, negativity is often associated with major transport hubs, perhaps unsurprisingly, and residential areas.
It’s important to note that the study was conducted to illustrate the importance that open spaces like parks have on human wellbeing, but it also revealed some illuminating insights into when people were typically more receptive to social media engagement.
“Hundreds of millions of people around the world use Twitter for updating their family, friends and followers about their daily activities, thoughts and feelings. People sometimes post public tweets that are linked to the location they are sending from. The words in each tweet can be analysed for their emotional content (referred to as sentiment).
“Sentiment analysis categorises each word as positive, negative or neutral, to give an overall score for each tweet. We averaged tweets across the parks that they were posted from, to give an overall positivity/negativity score for each park.
“On average, tweets by people in parks express more joy, anticipation and trust, and lower levels of anger and fear, compared to tweets by people in built-up areas. Being near parks also reduced negativity, but did not affect positivity.
“People might be happier in parks for several reasons. Parks can help them to recover from the stress and mental strain of living in cities, and provide a place to exercise, meet other people, or host special events such as music festivals.”
When you have a story to tell, it’s important to know when people are listening.
Marketing’s transition from art to science continues to gather pace with top-performing companies almost three times as likely as their mainstream peers to have invested in an integrated, cloud-based technology stack.
Econsultancy’s 2018 Digital Trends report, published in association with Adobe, is based on a global survey of 12,795 marketing, creative and technology professionals in the digital industry across EMEA, North America and Asia Pacific.
One of the most important takeaways from the report is the impact of marketing technology infrastructure, or tech stack.
The reports showed that while just over one-in-ten respondents have “a highly-integrated, cloud-based tech stack” those that do are almost three times more likely than their mainstream peers to outperform competitors (25% vs. 9%).
The bottom line is the nature of a company’s technology infrastructure can make or break its attempts to provide an optimal experience for customers across a growing number of channels and touchpoints.
Despite this, organisations are most likely to have a fragmented approach with inconsistent integration between technologies, an unsatisfactory state of affairs indicated by 43% of company and 48% of agency respondents.
A lack of integration reduces the chances of providing a seamless customer experience. It can also be frustrating for marketers and other employees who want to go about their jobs without unnecessary restrictions in their ability to acquire, retain and delight customers.
With an ever-growing number of marketing technology point solutions available (more than 5,000 at the last count), it is no surprise that many companies are struggling to build the kind of unifed platform that is increasingly a prerequisite for success.
The other major takeaway from the report was the growing importance of customer experience (CX), as well as the content required to facilitate this. Organisations committed to CX were shown to outperform their peers.
Asked about the single most exciting opportunity for the year ahead, optimising customer experience (19%) again comes out on top, ahead of data-driven marketing that focuses on the individual (16%) and creating compelling content for digital experiences (14%).
Organisations with a ‘cross-team approach with the customer at the heart of all initiatives’ are nearly twice as likely to have exceeded their top 2017 business goal by a significant margin (20% vs. 11%).
Just under two-thirds (62%) of companies agree they have ‘a cohesive plan, long-term view and executive support for the future of [their] customer’.
The top strategic priority for organisations in 2018 is content and experience management. Almost half (45%) of companies surveyed rank this as one of their three most important priority areas for the year ahead, with a fifth (20%) stating that this is their primary focus.
Content marketing and search engine optimisation (SEO) go hand in hand, though they’re often viewed as being separate disciplines.
For the best results in a modern marketing campaign, they’re best used together – with one feeding the other to get amplified results. SEO expert Marcus Miller has outlined some useful steps to bring it all together.
First, a quick reminder of what content marketing and SEO are.
According to the Content Marketing Institute: “Content marketing is a marketing technique of creating and distributing valuable, relevant and consistent content to attract and acquire a clearly defined audience — with the objective of driving profitable customer action.”
For most businesses, the content they promote usually provides some advice, insight or attempts to solve problems that your customers and target audience usually face.
SEO stands for “search engine optimisation.” It is the process of getting traffic from the “free,” “organic,” “editorial” or “natural” search results on search engines.
It’s important to rank highly on the big commercial terms, but this is very competitive territory for most SMEs.
How to get your content marketing found on Google
The two main options are to 1. Get your content published on a highly authoritative website where the content will automatically rank well; 2. Increase the authority of your own website and at the same time your published content.
Option 1 is great if you can achieve it by coming up with an informative and well-researched article and getting it published on a highly relevant site.
Option 2 can be more difficult as your site isn’t likely to rank as highly as an established site that has prominence in its space. So, to counter that you need to have your SEO basics up to speed for your own content. Building domain authority for your overall site is crucial, then promoting your articles individually to secure page authority.
Both options are useful. Effective SEO can help achieve you being in front of potential customers without paying per click.
Miller believes that a best approach is to identify well-linked content in your sector, and then create an improved version of that content.
His simple strategy then to drive more traffic to the content on your own site is:
1. Create great content
2. Promote that content with:
To ensure you improve your visibility in organic search and rank higher in Google, Miller has listed 5 Easy wins for 2018 in SEO.
1. Research and Use Relevant Keywords
2. Optimise Page Titles & Meta Descriptions
3. Optimise Page Content
4. Optimise Your Business Around the Web
5. Build Relevant Links.
Another tip is to register your site with Moz or Google Search Console where there are various tools and reports to improve your rankings in search results.
Marketing technology (Martech) has exploded to almost unfathomable size in recent years. Few other areas have been disrupted, and continue to be disrupted, by technology more than the art of securing new customers.
The graphic above was first produced in 2011 with 150 companies operating in the martech space. In 2015, it had grown to 2,000. Last year, it nearly doubled from that to the 3,500 mark. This year, it includes nearly 5,000.
For the average small business operator who also needs to be on top of accounting tech, product tech, HR and all the other techs, finding the right blend of solutions, or tech stack, for a high-performing marketing framework can be daunting.
For our own business, clients and in-house projects we have trialed dozens of new technologies designed to make marketing more effective while reducing the financial and human resources required to deliver genuine results.
If I knew five years ago what I know now and was starting my own small business these are the essential technologies I would invest time and money learning to use. The payoff will be immense.
Your website is the foundation of all marketing. Using a content management system (CMS) that allows you to quickly and efficiently load products, add and edit content, integrate other technologies and manage security is essential.
Don’t be conned into paying big fees for a complex proprietary or custom CMS. Demand your provider use an open source platform like WordPress. If you are planning an online store, the WooCommerce platform was made for WordPress.
If you elect to outsource building of the site to someone else it is essential you take the time to understand how it works. What plugins you are utilising, what structures have been established and what the SEO strategy is. It will grow to become your most important marketing asset.
Many years ago I had an idea for a website that eventually became www.mbanews.com.au. I visited a range of web developers all with their own custom/proprietary CMS. The development quotes came in at $15,000-$75,000. This was well beyond the $3.50 I had planned to spend.
One of the best pieces of advice I ever received was someone who told me to “Lock yourself in a room for a weekend and learn WordPress”. So I did.
Four years later the site attracts more than 10,000 unique browsers a month and has become the number one source for potential MBAs in Australia. The external cost to get the site live $0.00. Well inside my budget.
Building a database of satisfied, engaged customers who do your marketing for you by word of mouth is easily the most cost effective form of marketing, because it costs virtually nothing.
While there are literally hundreds of solutions available for email marketing, for ease of use, low cost and extensive range of integrations we recommend MailChimp. The core platform makes building lists, creating emails and understanding the results easy. With an ever-growing range of integrations, including the ability to develop Google remarketing ads, it will change the way you reach your customers.
Understanding how your customers are interacting with your website is essential to the continual task of refining your product and marketing messages. Intalling, monitoring and using the insights provided by Google Analytics.
The range of data available to businesses from Google Analytics is simply extraordinary. The biggest challenge you will find is isolating and utilizing the data that is of most value to you. Again, the easiest way to get your head around the complexity is to take a deep dive; immerse yourself in it for a day, the knowledge you gain will last years.
No other area of martech is populated by more sharks than online advertising. Some of these sharks have built very big businesses on their ability to separate small business people from their money on the promise of an avalanche of customers. Most of their customers are left confused, and poorer, with little to show.
Depending on the goals of your business, Google advertising should be a large chunk of your budget. Whether you are DIY or using an agency, managing the effectiveness of this spend to ensure you are maximising ROI is easy with a platform like WordStream. One of the many benefits of WordStream is the extensive resources available (for free) to help you get the maximum from every dollar.
Advertising on social media platforms, particularly Facebook, is increasingly easy with ex Many people have built.
Cost: How much have you got? External AdWords management can be charged as a flat fee (including set-up and ongoing management fee) or as a percentage of your spend. Bigger agencies will charge 15-20% while smaller agencies (like us) charge 10% with a minimum fee.
Search Engine Optimisation (SEO)
Search Engine Optimistaion (SEO) is how you ensure customers looking for your products can you find you easily and before they find your customers. Great content is the foundation of all SEO and your website should be a highly-tuned SEO machine. Once you have your site humming, developing off-site SEO tactics like backlinks, can take your traffic stats to the next level.
We used a range of different SEO technologies before discovering Moz. If SEO is going to play an important part of your marketing, the Moz platform is essential. Identifying high value keywords, making content tweaks and tracking performance are all easier with Moz.
Most small businesses don’t need to be told the importance of (organic) social media in their marketing. While paid advertising on social media platforms is important, building an organic social following is the sort of investment that will pay dividends for years.
Like your website, content on social media is king. Monitoring what content is working and what is not can be made much easier with the use of martech like SproutSocial and Hootsuite. We use both for our business and clients.
With prices starting from $100/month it is a significant investment, especially when you can count your followers on one hand! But it is important to be persistent in posting content, understanding what works and why and refining your content to improve engagement.