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AirAsia offers extra flexibility for business travellers

A330-300 AirAsia X_1Launches trial of WI-FI product BUSINESS travellers will enjoy further flexibility, convenience and comfort with a new Premium Flex service unveiled by leading low cost carrier AirAsia. AirAsia’s Premium Flex service offers guests the flexibility to change their flight up to two (2) times with no change fee, complimentary 20kg baggage allowance, express boarding and express baggage and other perks. In addition, AirAsia will be rolling out a range of Wi-Fi products including access to Instant Messaging, emails and content streaming for all passengers by the end of the year. AirAsia Group CEO Tony Fernandes said it was important to keep innovating and improving products and services to remain cutting-edge. “Ancillary income contributes around 20 per cent our revenue and we are determined to boost this further with new products and services. The flexibility and other perks of the Premium Flex service are designed to provide a travel experience with high satisfaction standards which I am confident will be a hit,” Mr Fernandes said. He said the new Wi-Fi equipment had been five years in the making. “The Wi-Fi equipment that was introduced to us much earlier was just too expensive and we have decided to develop our own. In true AirAsia style, we have to get it right and provide our guests with the best value at the most affordable rates. It will be the first on-board Wi-Fi product in the world with an affordable pricing system,” he said. Premium Flex will be available for all AirAsia flights (except for Sri Lanka) and flight changes are available up to two hours before the scheduled time of departure of the original flight and at least three (3) hours before the scheduled time of departure of the new AirAsia flight and four (4) hours before the scheduled time of the new AirAsia X flight. The change can be performed via the internet at, mobile and all AirAsia official offline booking channels. Changes to flight date or time are permitted twice and subject to fare difference if any. AirAsia Head of Commercial Australia and New Zealand Stuart Myerscough said, “We’re seeing a growing demand from business travellers and we feel sure this innovation will prove popular to complement our premium flatbed product. “Travel schedules are often unpredictable in this segment and we know they highly value flexibility and convenience in being able to alter travel plans.” The Wi-Fi equipment is currently being trialled by passengers before the product launch at the end of the year. For the next two months, AirAsia will be providing 60 guests on each flight with the opportunity to participate in a free user test. Details will be shared via AirAsia’s website and official social media channels. Keep up to date with AirAsia’s latest news at or follow AirAsia’s Twitter at ( and Facebook ( AirAsia X flies double daily to Kuala Lumpur from Sydney, Melbourne and Perth; seven times weekly from Gold Coast; and five times weekly from Adelaide. AirAsia X was named the World’s Best Low Cost Airline Premium Seat and the World’s Best Low Cost Airline Premium Cabin titles at the 2014 Skytrax World Airline Awards. The AirAsia Group also received its sixth consecutive year title as the World’s Best and Asia’s Best Low Cost Airline at the awards. ENDS Media enquiries in Australia to Brenton Gibbs Tel +61 (0)419 828 440 About the AirAsia Group AirAsia, the leading and largest low-cost carrier in Asia, services the most extensive network with 85 destinations. Within 11 years of operations, AirAsia has carried 200 million guests and grown its fleet from just two aircraft to approximately 118. The airline today is proud to be a truly ASEAN (Association of Southeast Asian Nations) airline with established operations based in Malaysia, Indonesia, Thailand, Japan and the Philippines servicing a network stretching across all ASEAN countries, China, India and Australia. AirAsia has been named the World’s Best Low Cost Airline in the annual World Airline Survey by Skytrax for six consecutive years in 2009-2014. About AirAsia X AirAsia X is the low-cost, long-haul affiliate carrier of the AirAsia Group that currently flies to destinations in China, Australia, Taiwan, Korea, Japan, Nepal and the Middle East. The airline currently serves 15 destinations across Asia (Tokyo, Osaka, Seoul, Busan, Taipei, Beijing, Hangzhou, Chengdu, Shanghai and Kathmandu), Australia (Sydney, Melbourne, Adelaide, Perth and Gold Coast) and the Middle East (Jeddah). AirAsia X currently operates a fleet of 13 Airbus A330-300s, each with a seat configuration of 12 Premium Flatbeds and 365 Economy seats. The airline has carried over 9 million guests since it commenced long-haul in 2007. Our vision is to further solidify our position as the global leader in low-cost, long-haul aviation and create the first global multi-hub low-cost carrier network along with other carriers of the AirAsia Group.