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Social media has moved to the front seat of many PR and marketing strategies. Many groups and individuals engage with social media on a daily basis, and when done correctly it can immeasurably boost a brand or message.


One of the biggest challenges presented by social media is knowing the perfect time to engage with users. Some strategies suggest engaging in the morning and afternoon, before and after the audience is focusing on their jobs or day-to-day business. Other strategies prefer relying on social media during the day when people are more likely to be looking at a device.

Some people may ask why it matters – isn’t it more important that the message is out there? But research has found that social media users are more susceptible to messages when they are feeling more positive, and positive and negative emotions have been directly linked to a person’s location and the time of day.

A recent study conducted by the University of Melbourne, the Victorian Government and the University of Tasmania combined social media such as Twitter and big data analytics, and tied them to real time and place which provided insights that suggested optimal social media engagement.

“Each tweet is tagged with the time it’s posted. Tweet sentiment scores can also be averaged across specific periods, such as hour, day or month. Beyond the general positive effects of parks compared to built-up areas, we found some general patterns that show people tend to be influenced by the time they are tweeting.

“Across the day, from lunch to the end of the work day, people tended to express less and less positivity, before bouncing back in the evening. This change seems to mirror general schooling and working life – that is, how people experience and recover from their work.

“Similarly, there is a general pattern of people being more positive on weekends than weekdays. While this pattern is similar for both parks and built-up areas, parks seem more positive than built-up areas regardless of the day of week.”

You may recall earlier in this piece a reference to location also being a factor in social media receptivity. After analysing 2.2 million Tweets in Melbourne, the researchers found people in parks are more positive than those around areas like major transport hubs, and that tweets in parks contain more positive content than in built-up areas.

For built-up areas in general, negativity is often associated with major transport hubs, perhaps unsurprisingly, and residential areas.

It’s important to note that the study was conducted to illustrate the importance that open spaces like parks have on human wellbeing, but it also revealed some illuminating insights into when people were typically more receptive to social media engagement.

“Hundreds of millions of people around the world use Twitter for updating their family, friends and followers about their daily activities, thoughts and feelings. People sometimes post public tweets that are linked to the location they are sending from. The words in each tweet can be analysed for their emotional content (referred to as sentiment).

“Sentiment analysis categorises each word as positive, negative or neutral, to give an overall score for each tweet. We averaged tweets across the parks that they were posted from, to give an overall positivity/negativity score for each park.

“On average, tweets by people in parks express more joy, anticipation and trust, and lower levels of anger and fear, compared to tweets by people in built-up areas. Being near parks also reduced negativity, but did not affect positivity.

“People might be happier in parks for several reasons. Parks can help them to recover from the stress and mental strain of living in cities, and provide a place to exercise, meet other people, or host special events such as music festivals.”

When you have a story to tell, it’s important to know when people are listening.


References to research were sourced from an article on The Conversation by Kwan Hui Lim, Dave Kendal & Kate Lee. Read the full story here.

The Conversation
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Marketing’s transition from art to science continues to gather pace with top-performing companies almost three times as likely as their mainstream peers to have invested in an integrated, cloud-based technology stack.

Econsultancy’s 2018 Digital Trends report, published in association with Adobe, is based on a global survey of 12,795 marketing, creative and technology professionals in the digital industry across EMEA, North America and Asia Pacific. 

One of the most important takeaways from the report is the impact of marketing technology infrastructure, or tech stack.

The reports showed that while just over one-in-ten respondents have “a highly-integrated, cloud-based tech stack” those that do are almost three times more likely than their mainstream peers to outperform competitors (25% vs. 9%).

The bottom line is the nature of a company’s technology infrastructure can make or break its attempts to provide an optimal experience for customers across a growing number of channels and touchpoints.

Despite this, organisations are most likely to have a fragmented approach with inconsistent integration between technologies, an unsatisfactory state of affairs indicated by 43% of company and 48% of agency respondents.

A lack of integration reduces the chances of providing a seamless customer experience. It can also be frustrating for marketers and other employees who want to go about their jobs without unnecessary restrictions in their ability to acquire, retain and delight customers.



With an ever-growing number of marketing technology point solutions available (more than 5,000 at the last count), it is no surprise that many companies are struggling to build the kind of unifed platform that is increasingly a prerequisite for success.

The other major takeaway from the report was the growing importance of customer experience (CX), as well as the content required to facilitate this. Organisations committed to CX were shown to outperform their peers.

Asked about the single most exciting opportunity for the year ahead, optimising customer experience (19%) again comes out on top, ahead of data-driven marketing that focuses on the individual (16%) and creating compelling content for digital experiences (14%).

Organisations with a ‘cross-team approach with the customer at the heart of all initiatives’ are nearly twice as likely to have exceeded their top 2017 business goal by a significant margin (20% vs. 11%).

Just under two-thirds (62%) of companies agree they have ‘a cohesive plan, long-term view and executive support for the future of [their] customer’.

The top strategic priority for organisations in 2018 is content and experience management. Almost half (45%) of companies surveyed rank this as one of their three most important priority areas for the year ahead, with a fifth (20%) stating that this is their primary focus.

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